Your safety is our top priority. Follow these guidelines for a secure experience.
At Safari Yatri, we're dedicated to creating a safe environment for both passengers and drivers. Our platform includes multiple safety features and verification processes to protect our community.
Remember: Your safety is a shared responsibility. Always exercise good judgment when interacting with others.
Always verify your driver's identity by checking their name, photo, and vehicle details in the app before entering the vehicle.
Share your trip details with a friend or family member using the in-app sharing feature.
Confirm the OTP with your driver to ensure you're with the correct person.
Sit in the back seat when traveling alone for maximum personal space.
Trust your instincts - if something feels wrong, don't hesitate to cancel the ride.
Always maintain your vehicle in good condition with regular safety checks.
Verify passenger details through the app before starting the trip.
Follow all traffic rules and speed limits - safety comes before speed.
Use the in-app navigation system for optimal routing and safety tracking.
Report any suspicious behavior through the app's safety center.
In case of emergency:
Quickly call local emergency services (Nepal Police: 100).
The app will automatically share your real-time location and trip details with emergency contacts when you trigger the emergency feature.
For non-emergency safety concerns, contact Safari Yatri support immediately.
Every Safari Yatri driver undergoes a strict verification process:
Drivers must submit clear photos of their citizenship ID, driver's license, and vehicle registration documents.
Our team manually verifies all documents against government databases.
Drivers must provide clear photos of their vehicle from multiple angles showing the vehicle number.
A real-time selfie is matched against submitted ID documents.
Only after passing all checks is a driver approved to accept rides.
We've built multiple safety features into the Safari Yatri platform:
Every ride requires a unique OTP that both passenger and driver must confirm, ensuring you're matched with the right person.
Your ride is tracked from pickup to drop-off, with route details recorded in our system.
Easily share your trip details and real-time location with trusted contacts.
All communication happens through the app with masked phone numbers to protect your privacy.
Our support team is always available to assist with any safety concerns.
To ensure a positive experience for everyone, we expect all users to follow these community standards:
Treat everyone with respect - no discrimination, harassment, or abusive behavior
Maintain proper hygiene and vehicle cleanliness
No smoking or consumption of alcohol/drugs during rides
Respect personal space and boundaries
Follow all local laws and regulations
Violations of these guidelines may result in account suspension or permanent removal from the platform.
Our support team is available 24/7 to address any safety concerns or questions.
Contact Safety Team