Your privacy is important to us. Please read this policy carefully.
By downloading, installing, accessing or using the Safari Yatri mobile application ("App") or our website, you acknowledge that you have read, understood, and agree to this Privacy Policy. If you do not agree, please discontinue use immediately.
Safari Yatri Pvt. Ltd. ("Safari Yatri," "we," "us," or "our") is a technology platform registered in Nepal (Itahari, Koshi Province) that connects passengers and independent driver-partners for shared rides. We do not operate vehicles—we facilitate bookings, routing, OTP ride confirmations, and commission management.
We collect different types of information depending on how you use our services:
Full name
Phone number (OTP-verified)
Gender
Current address
Email (optional)
Citizenship ID (front/back)
Driving license
Vehicle registration
Vehicle photo
Owner's name & contact
Selfie for identity verification
App Usage Data: GPS location when the App is open or driver-status is "Online"; trip logs (ride IDs, timestamps, pickup/drop-off locations, distance, fare, OTP confirmation events); device and crash analytics via Firebase.
We use the information we collect to:
Create, verify, and manage your account
Match passengers with available driver-partners
Provide navigation and routing through Google Maps
Generate and validate OTPs to confirm ride completion
Deduct commission from drivers' non-withdrawable Safari Balance wallet
Prevent fraud, abuse, and unauthorized activity
Respond to support requests, process refunds, and investigate incidents
Improve app performance and user experience with analytics
Comply with legal and regulatory obligations
We may share your information in these specific circumstances:
Between Ride-Partners: Drivers receive passenger name, phone number, optionally profile photo, pickup/drop-off locations; passengers receive driver name, vehicle details, phone number, optionally photo, pickup/drop-off location.
Third-Party Providers: Google Maps; Firebase Analytics & Crashlytics.
Legal Authorities: Only when required by law (e.g., accidents, investigations, court orders).
We do not sell your personal information to third parties.
Funding: Scan in-App QR code to pay cash/online or deposit cash at our office
Verification: Manual by our admin team; funds appear in your wallet after verification
Usage: Non-withdrawable; used solely to pay Safari Yatri commission per ride
Security: No bank or card data is stored on our systems
We retain data for specific periods based on usage and legal requirements:
Active Users: Data retained while your account remains active
Deleted/Suspended Accounts: Retained for 30 days for fraud prevention, then permanently deleted (unless legally required)
Ride Records: Kept for at least five years as per Nepali tax and regulatory requirements
Driver Documents: Deleted within 30 days of deactivation unless necessary for legal/tax compliance
You have control over your data:
Access & Correction: View or update your profile anytime via App Settings or on the website
Account Deletion: You may permanently delete your account—and all personal data—by:
Processing: Upon verification, we will complete deletion within 10 working days, erasing all personal data except records we are legally obliged to retain
We implement robust security measures to protect your information:
Industry-standard encryption for passwords and secure cloud infrastructure (via Firebase)
Access to your data is limited to authorized personnel under strict confidentiality
Regular security audits and monitoring to detect and prevent unauthorized access
Safari Yatri is intended for users aged 18 or older. We do not knowingly collect information from minors; any accounts flagged as underage will be deleted immediately.
We may update this Privacy Policy from time to time. The "Last Updated" date at the top will reflect changes. Updated versions will be posted on our website and within the App. Continued use of the platform after updates constitutes acceptance of the revised terms.
Legal Jurisdiction: This Privacy Policy is governed by the laws of Nepal. Any disputes arising hereunder will be subject to the exclusive jurisdiction of Nepalese courts.
For questions, data requests, or deletion inquiries: